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About

American Family Insurance Claims

This Web-page provides:

  • Contact information for your claim.
  • Reviews for American Family Insurance.
  • Information on American Family Insurance Company.
  • Steps to take to get full claim value.
  • Criteria to decide whether you need a lawyer.

Contacting American Family Insurance

General Customer Service:

  • 1-800-692-6326
  • 6000 American Parkway
    Madison, WI 53783

The Information you will need to File an American Family Insurance Claim:

  • Your name, address and phone number
  • American Family Insurance policy number and name of their insured
  • Date and time of your injury
  • Brief description of what happened
  • Insurance and contact information for others involved

How to

Choose the Best Attorney for Your Claims

  • Experience
  • Reputation/Reviews
  • Success

Rate Experience:

The Pottenger Law Firm has more than two decades of helping victims of personal injury recover just compensation. Jason Pottenger came to Kansas City after graduating from the University of Tulsa College of Law in 1992. He has successfully represented plaintiffs in jury trials in state courts in Missouri and Kansas, and Federal court in Missouri. Reputation/Reviews: Jason Pottenger has received the following recognitions:

  • Named a Missouri-Kansas Super Lawyer Named Top 100 Trial lawyer in Missouri every year since 2007
  • Selected as “Best of the Bar” By the Kansas City Business Journal Life member of the Million Dollar Advocates Forum & Multi-Million Dollar Advocates
  • Active supporter of community & local charities, including The Pinky Swear Foundation
  • Board of Governors Member for the Missouri Board of Trial Attorneys

Success Rate:

Jason Pottenger has litigated construction site accidents, trucking accidents, automobile accidents, electrical injuries and wrongful death matters. He has obtained verdicts and settlements of one million dollars and in excess of two million dollars.

The History Of

American Family Insurance

American Family Mutual Insurance Company was founded in 1927 by Herman Wittwer in Madison, Wisconsin. It was primarily set up as a bulwark against the farmer’s insurers. American Family focused on protecting non-farmers.

In the 1930’s, American Family’s predecessor merged with Farmer’s Mutual Insurer to create State Farm Mutual Insurance Company of Madison, Wisconsin. Through the 1940’s, State Farm Mutual of Madison was renamed Farmer’s Mutual Insurance Company of Wisconsin.

Accident and sickness insurance was introduced in the 1950’s. In 1958, a significant change occurred when the corporation introduced homeowner’s insurance, opening up what is known as “American Family Life Insurance Company.” In 1963, the name was changed to American Family Mutual Insurance Company.

In 1975, American Family Insurance first introduced its commercial line of auto insurance. It became the fifth largest mutual insurer of automobiles thereafter.

By 1977, it had over two million policies and over two thousand insurance agents. By 1981 American Family Insurance had over a billion dollars in assets.

FAQs

Today, American Family Insurance is the second largest insurer for accident insurance in Missouri (behind State Farm). It is the 315th largest company in the Fortune 500 with revenues of 8.8 billion dollars.  It owns 22.6 billion dollars in assets.

American Family Insurance automobile coverage has a 34% market share, earns $401 billion dollars in the premiums collected annually with only $226 million dollars in losses. That is profit. Its total cumulative market share is 12%.

We use reviews to select the best businesses to work with, including lawyers and insurance companies. It speaks volumes to how the company conducts its business and how well it treats its customers.

Complaints: The Missouri Department of Insurance keeps track of complaints against insurance companies. In 2017, It received 153 complaints for its automotive insurance.

It’s a reasonable assumption that for every complaint, there is also a customer that received poor treatment that did not submit a complaint. We use these numbers to demonstrate why it is important to hire an attorney. Remember that insurance companies work for their shareholders to produce a profit, not to pay a lot for claims.

We recommend that you file your claim through an attorney. Insurance adjusters are trained to convince you that they are on your side and the settlement they offer is fair. Having an attorney make the claim for you lets you keep control of your privacy while removing some of the stress of dealing with insurance representatives from your life.

To start the claim yourself, call the auto, home, or business insurance claims office of American Family Insurance at 1-800-MYAMFAM (1-800-692-6326). You can also contact an American Family Insurance agent. Their contact information should be readily available online or on the auto insurance card you received after your accident.

You can also make your claim on American Family’s Website address is www.amfam.com. You will need to have the following information:

  • First and last name
  • Date of birth
  • State of residence
  • Insurance policy number

Written claims can be sent to:

American Family Mutual Insurance Company
6000 American Parkway
Madison, Wisconsin 53783

Some of the information that insurance companies demand, like your social security number, is more likely to be used to investigate you than to process your claim. You don’t lose all privacy rights simply because someone else hurt you! We highly recommend you contact The Pottenger Law Firm, and let us file your claim. We will ensure that the insurance company takes your claim seriously from the start.

Car accidents are a common cause of complaints and claims with American Family Insurance. In the event of a car crash, you will need to know or obtain the following information:

  1. The details of your pain and suffering, including frequency.
  2. Ask your physician if you will have future limitation. If possible, get it in writing.
  3. An estimate of how much your future medical bills are expected to be.
  4. Write down the future medical care your doctor tells you about.
  5. Write down the precise injuries you received from your auto accident.
  6. Get all your medical bills from all the medical providers who have treated you.
  7. Get a complete copy of your medical records.

Yes, you are entitled to reimbursement for your loss of wages.

Ask your employer for copies of your pay stubs for several months preceding your auto accident. If you work on commission, you will need that information too. These documents can be used in your claim.

Every claim is unique and there is not a guaranteed maximum compensation. The facts of a case are what determine compensation, and these vary with each person. The Pottenger Law Firm has recovered upwards of $2,000,000 for clients, with results ranging from a few hundred dollars to over a million dollars after a severe injury.

  • Average jury verdicts in your area
  • The value of your past medical treatment bills
  • The amount of medical bills still unpaid
  • Whether there are liens against your case (ERISA, Medicare, Medicaid, hospital, etc.)
  • The cost of your future medical treatment
  • The presence or absence of health insurance
  • Your ability as a witness
  • The opposing party’s ability as a witness
  • Whether there is comparative fault
  • Whether the at-fault party did something offensive like texting while driving or driving drunk
  • Your treating physician’s support as a witness
  • Whether the court has experience with injury cases like yours Case law and Statutes pertinent to your case
  • The quality of the insurance company’s attorneys
  • The quality of your attorney; are they willing to go to trial?

There are many factors that can affect your recovery and lots of places to make a mistake that will sink your case. Hiring an experienced attorney to fight for you is your best bet. Day and night, The Pottenger Law Firm is always here for you. We offer free consultations to discuss your case with you and advise you from beginning to end. To reach us, call us at 816-531-6006 or send us a message.

Get The Compensation You Deserve if You’ve Been Injured

If you or someone you love has been injured in an accident and someone else is to blame, The Pottenger Law Firm LLC, may be able to help. Our Kansas City personal injury attorneys are committed to fighting for the financial compensation our clients deserve. To learn more about how we may be able to help you and your family, please contact us today.

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